Return Policy – Southshore Medical Solutions LLC

Last Updated: 07/29/25

At Southshore Medical Solutions LLC, we strive to ensure your complete satisfaction with every order. Due to the nature of our B2B medical products and supplies, we maintain a strict return policy to guarantee safety, compliance, and quality control.

Our Return Policy

1. Eligible for Replacement

We will only replace items under the following conditions:
 Defective Products – Item malfunctions or fails to meet specifications.
 Damaged Upon Arrival – Shipping damage (must report within 48 hours of delivery).
 Incorrectly Shipped Items – Wrong product or quantity sent by our team.

Note: All replacement requests require photo/video proof of the issue.

2. Non-Returnable Items

For health and safety reasons, we do not accept returns for:
 Opened or Used Medical Supplies (e.g., PPE, disposables, reagents).
 Custom-Ordered or Special-Request Products.
 Non-Defective Items Ordered in Error by the customer.

How to Request a Replacement

1. Contact Us Within 48 Hours

   • Email: [returns@southmedi.com]

   • Subject Line: “Replacement Request: [Order #]”

   • Include:

     • Photos/video of the issue

     • Order number & product details

2. Approval & Shipping

   • Our team will review in in hour

   • If approved, we’ll ship a replacement at no cost (or issue a credit for out-of-stock items).

   • Original shipping fees are non-refundable.

Important Notes

• No Refunds: We only offer replacements or account credits.

• Fraud Prevention: False claims may result in account termination.

• Medical Regulations: Opened/used items cannot be resold per FDA guidelines.

Questions?

Email: [support@southmedi.com]

Southshore Medical Solutions LLC