Frequently Asked Questions – Medical Billing & Supply Solutions

A. Medical Billing Services

1. What medical billing services do you offer?
We provide end-to-end revenue cycle management, including:

• Claims submission & processing

• Denial management & appeals

• HIPAA-compliant coding

• Custom reporting & analytics

2. Do you specialize in certain medical fields?
Yes! We serve:

• Cardiology labs

• Diagnostic laboratories

• Hospitals & large healthcare providers

• Medical distributors

3. How do you ensure billing compliance?
Our certified billers follow HIPAA, CMS, and payer-specific guidelines, with regular audits to minimize errors.

B. Medical Products & Supply Orders

4. What types of medical products do you supply?
We specialize in:

• Cardiology: ECG machines, stress test systems

• Lab Supplies: Reagents, centrifuges, disposables

• PPE & Infection Control: Gloves, masks, sanitizers

• DME: Mobility aids, respiratory equipment

5. Do you offer bulk/wholesale pricing?
Yes! Contact our sales team at [sales@southmedi.com] for volume discounts and contract pricing.

6. What’s your order fulfillment time?
Most orders ship within 1-2 business days. Expedited shipping is available.

C. Account & Technical Support

7. How do I track my order?
You’ll receive a tracking number via email. For assistance, contact [support@southmedi.com].

8. Can I access my billing reports online?
Yes! Clients get 24/7 portal access to claims status, payments, and custom reports.

9. What if I forget my login credentials?
Click “Forgot Password?” on the portal or email [support@southmedi.com].

D. Partnerships & General Questions

10. How can my facility/distributor partner with you?
Email [partnerships@southmedi.com] to discuss contracts, GPO agreements, or reseller opportunities.

11. Do you offer training for new billing software?
Yes! We provide free onboarding sessions and ongoing support.

12. Where are you located?
Our headquarters is in 2108 n st ste n sacramento california 95816
, but we serve clients nationwide.

Still Have Questions?

📧 Email: [support@southmedi.com]
💬 Live Chat: [Available on our website]