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Customer Support – Southshore Medical Solutions LLC

Dedicated Support for Healthcare Providers & Distributors

 

At Southshore Medical Solutions LLC, we prioritize your success. Whether you’re a hospital, laboratory, medical distributor, or healthcare provider, our customer service team is here to ensure seamless operations—from medical billing inquiries to supply chain solutions.

Need Assistance? Contact Us Today:
📞 Phone Support: [Insert Phone Number] (Mon-Fri, 8:00 AM – 5:00 PM EST)
📧 Email: [support@southmedi.com]
💬 Live Chat: [Available on our website during business hours]


How We Can Help You

1. Medical Billing & Claims Support

  • Claim submission status

  • Denial resolution & appeals

  • HIPAA/compliance questions

  • Account reconciliations

2. Medical Product Orders & Logistics

  • Order status & tracking

  • Bulk pricing & wholesale inquiries

  • Product specifications (cardiology, lab supplies, PPE, etc.)

  • Returns & exchanges

3. Account & Technical Support

  • Portal/login assistance

  • Reporting & analytics

  • Training for billing software

4. General Inquiries

  • Partnership opportunities

  • Contract pricing for distributors

  • New product availability


Why Choose Our Support Team?

✅ Industry Expertise: Staffed by medical billing specialists and supply chain professionals.
✅ Fast Response Times: Most emails answered within 1 business day.
✅ B2B Focus: Solutions tailored for healthcare businesses, not retail consumers.


Self-Service Resources

🔹 FAQs: [Link to FAQ Page]
🔹 Billing Guides: How to read remittance advices, reduce denials, etc.
🔹 Product Catalogs: Downloadable PDFs with specs/pricing.


Feedback & Complaints

We strive for 100% satisfaction. If we fell short:
📧 Email: [feedback@southmedi.com]
📋 Complaint Form: [Link to Form]

All concerns are reviewed by leadership within 48 hours.


Stay Connected

📩 Subscribe to our newsletter for product updates & billing tips
🔗 Follow us on [LinkedIn] for industry news

Southshore Medical Solutions LLC – Your Partner in Healthcare Excellence.